Privacy Policy

Privacy Policy

1️⃣ Introduction

  • We are committed to keeping your personal data safe 🛡️.

  • This Privacy Policy applies to all pages of our website.

  • It explains how we collect, store, and safeguard your information, in line with our Terms & Conditions.

2️⃣ Information Collection & Use

👤 2.1 Personal Information

We may collect personal details such as:

  • Name & surname

  • Address

  • Phone number 📱

  • Email address 📧

This is done via online forms (e.g., during checkout, registration, or newsletter subscription).
✅ We use this info only for legitimate business purposes (order processing, communication, or service updates).
❌ We do not sell, rent, or share your personal information with third parties.

🌍 2.2 Automatically Collected Information

When you visit our site, we may automatically collect technical data, such as:

  • Your Internet Service Provider (ISP) name

  • IP address 🌐

  • Date & time of access

  • Pages you visit 📑

  • The site you clicked from

👉 This helps us analyze trends, monitor traffic, improve site performance, and enhance your user experience.

3️⃣ Policy Updates

We may update this Privacy Policy from time to time 🔄.

  • Updates will always be posted here.

  • Continued use of our site after updates = acceptance of the changes.

4️⃣ Marketing & Email Subscription

By registering on chao.co.za:

  • ✅ You have the choiceof signign up for our mailing list for newsletters, promotions, and updates 📨.

  • ❌ We do not send spam or irrelevant content.

  • You can unsubscribe anytime by clicking the unsubscribe link in our emails.

5️⃣ Cookies & Tracking Technology 🍪

We use cookies and similar tracking technologies to:

  • Collect browser & operating system data

  • Track visitor numbers and interactions 📊

  • Improve site performance and usability

👉 Cookies do not collect personal data unless linked to info you already provided.
👉 Aggregate, anonymous data may be shared with trusted third parties for analytics.

You can disable cookies in your browser settings if you prefer.

6️⃣ Third-Party Links 🔗

Our website may contain links to external websites. Please note:

  • We do not control these sites.

  • We are not responsible for their privacy practices, content, or potential damages caused by using them.

7️⃣ Protection of Personal Information (POPI Act Compliance) 🇿🇦

We comply with the Protection of Personal Information Act (POPIA), which governs how personal data is collected and used in South Africa.

  • 🗂️ We store only necessary details (name, address, phone number, email) for business operations.

  • 🔐 Your data is securely stored in our database.

  • ⏳ Data may be retained indefinitely unless you request deletion.

  • 🗑️ You may delete your account anytime, and your information will be removed from our systems.

  • ❌ We do not sell, share, or misuse your personal data.

  • ❌ We do not send unsolicited messages, engage in remarketing, or run targeted advertising campaigns.

  • ✅ If you prefer not to register, we can arrange alternative checkout options (like EFT payment) without requiring an account.

8️⃣ Contact Us 📞

If you have questions, concerns, or requests regarding this Privacy Policy, please get in touch with us directly.

👉 If you disagree with this policy, please refrain from registering or providing your details on our site.